Client Background: In 2019, Inclusive Concepts, a Calgary-based inclusion and diversity startup, sought the expertise of Aid IT Services to establish its online presence and build a comprehensive technological foundation. Inclusive Concepts aimed to connect organizations with underrepresented talent, fostering diversity in the workplace.

Challenges: Inclusive Concepts faced challenges beyond website development, including hardware setup, the need for an efficient office software solution, and cybersecurity concerns. The team also required training to ensure optimal use of these technologies.

Aid IT Services Involvement:

  1. Comprehensive Consultation: Aid IT Services expanded its initial consultation to understand Inclusive Concepts’ entire technological landscape. This included hardware requirements, office software needs, and cybersecurity concerns. The goal was to provide an integrated solution aligning with Inclusive Concepts’ goals.

  2. Hardware Setup: Aid IT Services assessed Inclusive Concepts’ hardware needs and implemented a scalable solution. This included selecting and configuring computers, servers, and networking equipment. The setup was designed to accommodate Inclusive Concepts’ current needs while allowing for future growth.

  3. Office 365 Configuration and Support: Recognizing the importance of collaboration and efficiency, Aid IT Services implemented Office 365 for Inclusive Concepts. This cloud-based solution not only facilitated seamless communication but also provided a secure and collaborative environment for the team. Aid IT Services provided ongoing support to ensure optimal use and troubleshoot any issues.

  4. Cybersecurity Measures: Aid IT Services conducted a thorough cybersecurity assessment and implemented measures to safeguard Inclusive Concepts’ digital assets. This included firewalls, antivirus software, regular security audits, and employee training on best cybersecurity practices. Aid IT Services established a robust defense against potential cyber threats.

  5. Training Programs: Understanding the importance of user education, Aid IT Services developed training programs tailored to Inclusive Concepts’ needs. These sessions covered website management, Office 365 utilization, and cybersecurity best practices. The aim was to empower Inclusive Concepts’ team with the knowledge to maximize the benefits of the implemented technologies.


  1. Integrated Technological Ecosystem: Aid IT Services delivered an integrated technological ecosystem that included not only a professionally developed website but also a well-configured hardware setup, efficient Office 365 deployment, and robust cybersecurity measures. This ensured a seamless and secure operational environment for Inclusive Concepts.

  2. Increased Operational Efficiency: The implementation of Office 365 significantly improved communication and collaboration within Inclusive Concepts. This led to increased operational efficiency, streamlined workflows, and enhanced productivity among team members.

  3. Cybersecurity Resilience: Inclusive Concepts experienced a strengthened cybersecurity posture, protected against potential threats. Regular training sessions ensured that the team remained vigilant, reducing the risk of security breaches and data loss.

  4. Scalability and Future-Readiness: Aid IT Services’ approach to hardware setup and technology implementation was scalable, allowing Inclusive Concepts to grow without major disruptions. The technological foundation laid out positioned Inclusive Concepts for future success and expansion.

  5. Sustained Relationship: The collaboration between Aid IT Services and Inclusive Concepts evolved into a long-term partnership. Aid IT continued to provide support, updates, and additional training as Inclusive Concepts’ needs evolved.

Aid IT Services‘ holistic approach to technology solutions not only addressed Inclusive Concepts’ initial website development needs but extended to hardware setup, Office 365 configuration, and cybersecurity. This comprehensive strategy resulted in an integrated and secure technological ecosystem that empowered Inclusive Concepts to achieve its mission effectively. The sustained relationship between the two entities showcased the importance of ongoing support and adaptation in the dynamic landscape of technology and social impact initiatives.